VoIP Features for Maximum Results

Queue incoming calls in an ordered list while you’re busy on another call until you or one of your team members is free. Pass calls to the next available team member in a first-in-first-out order.

Distribute calls from a single phone number to a group of numbers (hunt group) in your company. Enable prospects to call one company number and have the call routed to a group of internal phones to be answered by anyone within the hunt group.

Identify who’s calling your business number before you pick up with caller ID. View incoming caller information and route calls to the right person or reject any VoIP calls with unidentified caller ID.

Transfer inbound calls quickly to another phone, choose between a warm transfer to let the receiving person know before transferring the call, or a blind transfer with no announcement. Blind transfers are perfect when you want your calls to be routed to another phone when you’re away.

Get calls forwarded to another destination with flexible call forwarding. Divert calls when you’re busy, unreachable, or direct calls to another number or your mobile phone, so you can receive calls no matter where you are.

Put a call on hold (parked) and let the right colleague pick it up on a different phone. Enable anyone with access to the parked call to pick up and answer the parked call.

Initiate an instant conference call from your VoIP phone by quickly adding a third person into the current conversation whether the person is on another extension in the office or outside the office.

Stop any calls temporarily from ringing so you can focus on getting work done. With do-not-disturb VoIP feature, you can still make calls, but any incoming calls go straight to voicemail and recorded under your recent call list.

Be more responsive to your clients with voicemail delivered to your VoIP user-portal or direct to your email as audio files so you can listen back. Respond promptly to important calls by setting up notifications on your VoIP voicemail inbox and getting alerted to a new voicemail.

Record individual calls to and from your VoIP desk phone, VoIP app on your desktop or mobile phone. Whether you always want to record calls or just on on-demand, you can record, review, download, or delete any recorded calls.

Auto-attendant offers a professional and streamlined process of getting incoming calls directed to the right person. Greet callers with an automated voice menu system that allows calls directed to the correct extension.

Quickly add on-hold music and offer a better waiting experience for your customers. Assign and configure the music your callers hear when they on hold or when calls are parked.