Privacy Policy & Cookie Policy

Last Updated: July 15, 2019

Privacy Policy

Last Updated: July 16, 2019

1. Introduction

Dialog360 values the trust our users and customers place in us when they give us access to their personal data. The Privacy Policy describes how we work to maintain that trust and protect that information.

In particular, this Privacy Policy details our collection, use and disclosure of personal and non-personal data you give to Dialog360 when you access or use Dialog360’s online services and websites, (collectively, the “Site”).

1.1 Personal Data and Non-Personal Data

Personal data (“Personal Data”) refers to any information that relates to an identified or identifiable individual, and non-personal data (“Non-Personal Data”) refers to any information that does not identify you as a specific individual. Please note that at all times Dialog360 will adhere to the applicable statutory definition in determining what is and is not Personal Data for the purposes of this Privacy Policy. Where this Privacy Policy refers to “information” or “your information” this may include both Personal and Non-Personal Data.

1.2 The Scope of Dialog360’s Privacy Policy

This Privacy Policy covers only data that we collect through the Site, and not any other data collection or processing, including, without limitation, the data collection practices of any affiliate or other third party, including any partners we might sell services on behalf of or third-party operators to which the Site links, and any information that we collect offline or through any websites, products, or services that do not display a direct link to this Privacy Policy.

1.3 Changes to the Privacy Policy

Please review the “Last Updated” legend at the top of this page to determine when this Privacy Policy was last amended. Any changes to this Privacy Policy will become effective on the “Last Updated” date indicated above. By using the Site or providing information to us following such changes, you will have accepted the amended Privacy Policy. If Dialog360 is going to use Personal Data collected through the Site in a manner materially different from that stated at the time of collection, then Dialog360 will notify users via email and/or by posting a notice on Dialog360’s Site for 30 days prior to such use or by other means as required by law.

1.4 Dialog360’s approach to privacy and the General Data Protection Regulation (GDPR)

Please note this Privacy Policy describes, in a comprehensive manner, how Dialog360 processes your data. For more information on Dialog360’s approach to privacy and GDPR, click here.

2. Information Collected

We collect information from you when you register with us or place an order for products and services. We also collect information when you voluntarily provide feedback such as by completing surveys or using our online configuration tools. Website usage information is collected using cookies. We may collect the following information:

Type Description
Digital Personal information Identifiable information such as name and job title, email address when you purchase a service from Dialog360, complete marketing opt-in forms
Business information Information such as business address when fulfilling an order, provide quotes, renewal and carrying out on-site services as part of any sale
Demographic information Information as product interest, preferences when completing surveys or disucssing sales information with Dialog360 sales reps.

2.1 Any Other Personal Data Dialog360 May Receive from Third Parties

Any Personal Data that Dialog360 may obtain from other third-party sources will be processed by Dialog360 in accordance with this Privacy Policy and all applicable laws.

2.2 Storage of Your Information

Dialog360 shall retain users’ Personal Data to the extent such retention is adequate, relevant and limited to what is necessary for the purposes for which they are processed. In particular, Dialog360 shall not retain Personal Data for any longer than necessary for the purposes of performing the processing outlined in this Privacy Policy.

Dialog360 may also store the information detailed in this section 2 of the Privacy Policy on its equipment or the equipment of third parties that Dialog360 has a relationship with. Such storage services will be governed by appropriate protections, as required by applicable rules.

2.3 What Personal Data is Required

Dialog360 will indicate to you at the point of provision as to whether or not particular Personal Data provided by you is required in order to provide particular Dialog360 services or features to you. Where Personal Data that is required is not provided by you then the particular feature or service may not be available to you.

2.4 The Legal Basis on Which Dialog360 Collects Your Personal Data

Dialog360 collects and processes your Personal Data on the basis of different legal grounds, depending on the nature of the Personal Data being provided and the type of processing involved. More information is provided on this here.

– Performance of a Contract

Some of the Personal Data processed by Dialog360 is performed on the basis that it is necessary for the performance of our agreement with you, or in order to take steps at the request of the user prior to entering such an agreement. An example of this would be where a purchase of Dialog360’s telecoms services

– Legitimate Interest

A second ground relied upon by Dialog360 for other types of processing of your Personal Data is that it is necessary for the purposes of legitimate interests pursued by Dialog360. Such legitimate interests will include where Dialog360 sends you marketing about our products and services, where we believe you have a reasonable expectation that we will perform a particular type of processing on your behalf, or where such processing is strictly necessary for fraud detection and prevention. A further example would be where Dialog360 shares your Personal Data with Dialog360 affiliates as detailed in section 4 below. Dialog360 will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products and features to you.

– Compliance with a Legal Obligation

A third ground relied upon for certain types of processing is that it is necessary in order to allow Dialog360 to comply with a legal obligation. An example of this would be where Dialog360 is required to retain business records for fixed periods of time in order to comply with local legal requirements.

3. Security

Dialog360 seeks to use reasonable security measures to help protect against the loss, misuse and alteration of the Personal Data under Dialog360’s control. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, while we strive to protect your information, we cannot guarantee its security.

Please also be aware that in order to fullful our services to you we rely on service provider partners; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures. However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including Personal Data, by these companies.

4. Links to Third-Party Sites

The Site may make available links to other websites. When you click on such links, you may leave our Site. Your web browser may also disclose to the third party site the URL of the Dialog360 page you clicked from.


5. Exercising Rights With Respect to Personal Data

Dialog360 users that provide their Personal Data to Dialog360 may avail of the rights detailed below.

5.1 The Right to Rectify Your Personal Data

If you have any queries or complaints we encourage you to contact us here. You may make a formal request to have Dialog360 rectify any inaccurate Personal Data on your behalf by sending an email.

5.2 The Right to Object to or Restrict the Processing of Your Personal Data

If you have any queries or complaints about how we process your Personal Data we encourage you to make a formal request to object to, or restrict, processing of your Personal Data, For example, you have the right to object to the legitimate interest processing of your Personal Data by Dialog360 for marketing purposes. In order to do so please send an email.

5.3 Opting Out of Marketing Messages and Withdrawing Consent

If you no longer want to receive marketing materials from us based upon your Personal Data, you may opt out of all marketing messages or withdraw your consent from any consent-based processing by sending an email.. In your message, please detail which activities from which you wish to opt out or withdraw your consent. We will comply with your request as soon as reasonably practicable, and in accordance with applicable laws.

Finally, please note that we may still send other messages to you, such as administrative messages.

5.4 The Right to Delete Your Personal Data

You may make a formal request to delete your Personal Data held by Dialog360. In order to do so, please email Dialog360 from the email address associated with your account, and paste the following sentence in your email: “I am requesting to delete my personal data.” Once your request has been confirmed, Dialog360 will initiate the necessary steps to execute this exercise.

5.5 Some Limitations

Such rights of rectification, objection, restriction, access, portability and deletion are subject to certain limitations, as provided for by applicable laws. Individual requests will be completed within the time allotted by relevant regulations, which starts to run from the point of Dialog360 confirming your request. Where permitted, please note there may be a charge for subsequent requests from the same individual, which will be determined by Dialog360 and only imposed to the extent permitted by applicable law.

6. General Inquiries and Complaints

6.1 Contacting Dialog360

You may contact Dialog360, Ltd at 15 Clarendon Street, Nottingham, NG1 5HR, UK.

6.2 Complaints

If you believe your data protection rights have been infringed by Dialog360, you have the right to complain, contact us on the above address.